IT Support Engineer — Project Z-12 Diriyah (Crown Prince Private Affairs)
- Manage enterprise network infrastructure including Active Directory, Windows Server, TCP/IP, VPN access, and firewall security policies for government-level operations.
- Enhanced security posture by reducing unauthorized access incidents by 40% through advanced monitoring protocols, DLP solutions, and access control mechanisms.
- Administer 3+ ERP servers supporting mission-critical business operations, optimizing performance and ensuring data integrity across all instances.
- Deliver tier-1 and tier-2 technical support with a 95% first-call resolution rate, reducing ticket resolution time and user downtime.
- Lead IT project coordination including system upgrades, network redesigns, and security compliance deployments aligned with government standards.
Active Directory
Windows Server
Network & Firewall
Security & Compliance
ERP Administration
Virtualization
Docker
PowerShellIT Support Specialist
- Provided technical support to 600+ faculty, staff, and student users, resolving hardware, software, and network issues with an average resolution time of 2 hours.
- Managed institutional network infrastructure supporting 95+ computers across multiple campus locations, maintaining 99.5%+ uptime.
- Implemented system administration policies including user account management, security patches, backup procedures, and network configuration standards.
- Led IT project management for a student information system implementation, server upgrades, and lab infrastructure expansion — all completed on-schedule with zero disruption.
Active DirectoryWindows ServerNetwork & Firewall
Linux
GitITIL Foundation Certification
IT Service Management framework and best practices — the service value system, guiding principles, and practices for aligning IT delivery with business goals.
ERP AdministrationCybersecurity Fundamentals
Network security, threat assessment, and security protocols — core concepts for defending systems and data across the enterprise.
Security & ComplianceNetwork & Firewalln8n AI Agent Builder
Automation workflows and AI-driven process optimization — building agents that connect APIs, LLMs, and internal tools to remove repetitive operational work.
PythonAI & Productivity
Artificial intelligence applications and productivity enhancement techniques — practical use of generative AI to streamline day-to-day workflows.
Cybersecurity Analyst Professional
Security analysis and threat detection — analyst responsibilities covering identity & access management and enterprise security best practices.
Security & ComplianceActive DirectoryContact Form
Please contact me directly at abdulazeez86887(at)gmail.com or drop your info here.